Returns & exchanges

The law gives you 14 calendar days to withdraw from a distance purchase. We extend that to 30 days from the day you receive your order, and you do not have to explain why.

How to return

1. Go to your account, open the order and click "Request a return".
2. Pick the items and the reason (it helps us improve, not to argue with you).
3. You will receive a return label and an RMA number by email.
4. Stick the label on the parcel and drop it off at the collection point we indicate.

Who pays the return shipping

• Faulty, wrong or damaged in transit: we do.
• Change of mind: €4.95 is deducted from the refund in mainland Spain. You can also send it back to the warehouse on your own.
• Size or colour exchange: the first exchange in every order is free.

When you get your money back

We check the return within 3 working days of it reaching the warehouse and issue the refund to the same payment method you used. When it shows up depends on your bank: usually another 3 to 10 days.

What condition it should come back in

Unused beyond what you needed to check it —the same as you would do in a physical store—, with its labels and, if possible, in its box. A clearly used or incomplete product may see its refund reduced in proportion to the loss of value, as consumer law allows.

Legal exceptions

The following cannot be returned, unless faulty: sealed hygiene or health products once opened, personalised or made-to-measure items, perishables and downloaded digital content. That is Article 103 of the consolidated Spanish consumer protection act.

Legal guarantee

Everything we sell carries a 3-year guarantee against lack of conformity, counted from delivery. If the product fails within that period, write to us: we first try to repair or replace it and, if that is not possible, we lower the price or refund the amount.